Indian businesses often struggle with choosing between managed IT services and ad-hoc (break-fix) support. Here is a comparison to help you decide.
What is Ad-Hoc (Break-Fix) Support?
You call a technician only when something breaks. You pay per incident. No ongoing contract.
What is Managed IT Services?
A dedicated IT partner maintains your infrastructure proactively. You pay a fixed monthly or annual fee. Includes preventive maintenance and priority support.
Comparison
| Factor | Ad-Hoc | Managed IT |
|---|---|---|
| Cost | Unpredictable | Fixed, budgetable |
| Response Time | Varies | Guaranteed SLA |
| Downtime | Higher | Lower |
| Preventive Care | None | Regular maintenance |
| Best For | Very small businesses | Growing businesses |
When to Choose Ad-Hoc
- You have fewer than 5 computers
- Your IT needs are minimal
- Budget is extremely tight
When to Choose Managed IT
- You have 10+ computers and network equipment
- Downtime costs you money
- You need reliable, proactive support
- You want predictable IT costs
Our Recommendation
Most businesses with 10+ devices benefit from managed IT services. The cost is often less than you think, and the peace of mind is worth it.
