Effective Date: 01 January 2024
Last Updated: 27 June 2026
1. Introduction
At 24Bit System, operated by Two Four Bit Systech India Private Limited ("Company", "we", "our", or "us"), we are committed to delivering your orders safely and on time. This Shipping & Delivery Policy explains how we process, ship, and deliver products purchased through our online store at https://www.24bitsystem.in.
By placing an order on our website, you agree to the terms outlined in this policy.
2. Company Information
- Brand Name: 24Bit System
- Legal Entity: Two Four Bit Systech India Private Limited
- Registered Office: FF68, First Floor, Gaur City Center, Sector 4, Greater Noida West, Gautam Budh Nagar, Uttar Pradesh – 201318, India
- Websites: https://www.24bitsystem.com, https://www.24bitsystem.in
- Email: [email protected]
3. Scope of this Policy
This policy applies to all physical products ordered through our online store, including:
- Computer Components
- Computer Accessories
- Spare Parts
- Refurbished Laptops & Desktops
- Other hardware products listed on our website
This policy does not apply to software subscriptions, SaaS products, or digital services, which are delivered electronically.
4. Order Processing
Order Confirmation
- Once you place an order, you will receive an order confirmation email with your order number and details
- Order processing begins after successful payment verification
- We reserve the right to cancel or hold orders in case of payment issues, stock unavailability, or suspected fraud
Processing Time
- In-Stock Products: Orders are processed within 1–2 business days after payment confirmation
- Pre-Order or Backordered Items: Processing begins once the item is back in stock. You will be notified via email
- Custom Configurations: May require additional processing time of 3–5 business days
Orders placed on weekends or public holidays will be processed on the next business day.
5. Shipping Methods and Delivery Timelines
Domestic Shipping (India)
| Region | Estimated Delivery Time |
|---|---|
| Metro Cities (Delhi NCR, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune) | 3–5 business days |
| Tier 2 Cities | 5–7 business days |
| Other Locations | 7–10 business days |
| Remote or Rural Areas | 10–15 business days |
Shipping Partners
We work with reputable courier and logistics partners to ensure safe and timely delivery. Shipping partners may include but are not limited to:
- Blue Dart
- Delhivery
- DTDC
- India Post
- Professional Couriers
- Other trusted logistics providers
The shipping partner may vary depending on your location and product type.
Express Shipping
- Express shipping options may be available for select pin codes at checkout
- Express delivery typically takes 1–3 business days
- Additional charges apply for express shipping
6. Shipping Charges
- Standard Shipping: Shipping charges are calculated at checkout based on product weight, dimensions, and delivery location
- Free Shipping: Free shipping may be offered on select products or orders above a specified value (as mentioned on the product page or at checkout)
- Remote Area Surcharge: Additional charges may apply for delivery to remote or hard-to-reach locations
- Heavy or Oversized Items: Extra shipping charges may apply for bulky or heavy products
Exact shipping costs will be displayed at checkout before you confirm your order.
7. Delivery Areas
- We currently deliver to all serviceable pin codes across India
- Delivery availability for your pin code will be confirmed at checkout
- If your pin code is not serviceable, you will be notified during checkout and the order cannot be placed
For delivery to locations outside India, please contact our support team to discuss available options.
8. Order Tracking
- Once your order is shipped, you will receive a shipping confirmation email with the tracking number and courier partner details
- You can track your order using the tracking number on the courier partner's website
- Tracking information may take 24–48 hours to update after dispatch
9. Delivery Instructions
- Please provide a complete and accurate shipping address with landmark details for smoother delivery
- Ensure someone is available at the delivery address to receive the package
- If the delivery cannot be completed due to incorrect address or unavailability, the courier will attempt redelivery or hold the package at the nearest facility
10. Damaged or Lost Shipments
Damaged in Transit
- Inspect your package at the time of delivery
- If the package appears damaged, photograph the packaging and product before opening
- Report any damage within 48 hours of delivery by contacting our support team with photos and your order number
- We will arrange a replacement or refund as per our Refund & Cancellation Policy
Lost Shipments
- If your order does not arrive within the estimated delivery window, contact our support team
- We will investigate with the courier partner and resolve the issue
- If the shipment is confirmed lost, we will offer a full refund or replacement
11. Partial Deliveries
If your order contains multiple items, they may be shipped separately based on availability. In such cases:
- You will receive separate shipping notifications for each shipment
- Shipping charges, if applicable, are charged once per order, not per shipment
12. Cancellation Before Shipping
- You may cancel your order before it has been dispatched by contacting our support team
- Once the order has been dispatched, it cannot be cancelled and must go through the return process
- Refunds for cancelled orders will be processed as per our Refund & Cancellation Policy
13.Holidays and Delays
Delivery timelines mentioned above are estimates and may be affected by:
- Public holidays and national holidays
- Natural disasters or weather disruptions
- Government restrictions or lockdowns
- Courier partner delays in specific regions
- High-demand periods (festive seasons, sales events)
We will make reasonable efforts to inform you of any significant delays.
14. Modifications to this Policy
We reserve the right to update this Shipping & Delivery Policy at any time. Changes will be effective upon posting on our website. For orders placed before any policy changes, the policy in effect at the time of purchase will apply.
15. Contact Us
If you have any questions about shipping or delivery, please contact us:
Two Four Bit Systech India Private Limited
Brand: 24Bit System
Registered Office: FF68, First Floor, Gaur City Center, Sector 4, Greater Noida West, Gautam Budh Nagar, Uttar Pradesh – 201318, India
Email: [email protected]
Websites: https://www.24bitsystem.com, https://www.24bitsystem.in