Effective Date: 01 January 2024
Last Updated: 27 June 2026
1. Introduction
At 24Bit System, operated by Two Four Bit Systech India Private Limited ("Company", "we", "our", or "us"), we stand behind the quality of our products. This Warranty Policy outlines the warranty coverage, terms, and claim procedures for products purchased through our online store at https://www.24bitsystem.in.
By purchasing a product from us, you acknowledge and agree to the warranty terms described in this policy.
2. Company Information
- Brand Name: 24Bit System
- Legal Entity: Two Four Bit Systech India Private Limited
- Registered Office: FF68, First Floor, Gaur City Center, Sector 4, Greater Noida West, Gautam Budh Nagar, Uttar Pradesh – 201318, India
- Websites: https://www.24bitsystem.com, https://www.24bitsystem.in
- Email: [email protected]
3. Scope of this Policy
This warranty policy applies to all physical products purchased through our online store, including computer components, accessories, spare parts, and refurbished laptops and desktops.
This policy does not apply to software subscriptions, SaaS products, digital services, or laptop and desktop rental products.
4. Warranty Period
The warranty period for each product is mentioned on the respective product listing page in our online store. The warranty period begins on the date of delivery as recorded by our shipping partner.
Please refer to the product page for the specific warranty period applicable to your purchased item.
5. What the Warranty Covers
The warranty covers defects in materials and workmanship under normal use. This includes:
- Hardware malfunction due to manufacturing defects
- Faulty components that fail during the warranty period under normal operating conditions
- Dead pixels on monitors (as per manufacturer or product-specific standards)
- Defective ports, connectors, or interfaces on components
- Failure of built-in fans in laptops, desktops, or graphics cards
- Memory or storage errors attributable to the product itself
6. What the Warranty Does Not Cover
The warranty does not cover:
- Physical damage caused by accidents, drops, spills, or misuse
- Damage caused by power surges, lightning, or electrical fluctuations
- Damage caused by unauthorized repairs, modifications, or tampering
- Normal wear and tear, including cosmetic damage such as scratches or dents
- Damage caused by exposure to extreme temperatures, humidity, or environmental conditions
- Software issues, operating system problems, or virus/malware damage
- Damage caused by using incompatible accessories, peripherals, or components
- Products with altered, removed, or defaced serial numbers
- Consumable items such as batteries (beyond the specified battery warranty period)
- Damage caused by using the product outside its specified operating conditions
- Products purchased from unauthorized sellers or third-party platforms
- Indirect, incidental, or consequential damages
7. Warranty Claim Process
Step 1: Submit a Warranty Claim
To initiate a warranty claim, contact our support team with the following information:
- Order number or invoice number
- Product name and description
- Date of purchase
- Photographs or videos of the defect (if applicable)
- Description of the issue encountered
Step 2: Claim Review
- Our team will review your claim within 2 business days
- We may request additional information or diagnostic details
- For certain issues, we may provide remote troubleshooting support
Step 3: Ship or Return the Product
- If the claim is approved, you will receive instructions to ship the product to our designated address
- Use a tracked shipping method for all returns
- Include a copy of the original invoice with the shipment
Step 4: Inspection and Resolution
- Upon receiving the product, our team will inspect it within 3–5 business days
- If the defect is confirmed under warranty, we will offer a repair or replacement
- If the same product is no longer available, we may offer a comparable alternative or store credit
Step 5: Return Shipping
- If the warranty claim is approved, we will bear the return shipping costs
- If the defect is not covered under warranty, the customer will bear the shipping costs
8. Warranty Remedies
If a valid warranty claim is confirmed, we will, at our discretion:
- Repair: Repair the defective product at no additional cost
- Replace: Replace the product with the same or comparable model
- Store Credit: Issue store credit for the product value if repair or replacement is not feasible
The choice of remedy is at the sole discretion of 24Bit System.
9. Warranty for Refurbished Products
All refurbished laptops and desktops sold by 24Bit System carry a warranty provided directly by 24Bit System from the date of delivery. This warranty is issued by 24Bit System and not by the original equipment manufacturer.
Our warranty on refurbished products covers:
- Hardware failures under normal use during the warranty period
- Defects in refurbished components installed by 24Bit System
- Pre-existing issues identified and resolved by 24Bit System during the refurbishment process
Since refurbished products may have been previously used, original manufacturer warranties may have expired prior to refurbishment. 24Bit System provides its own independent warranty on all refurbished products to ensure your peace of mind.
To claim warranty on refurbished products, contact our support team at [email protected] with your order number and a description of the issue.
10. Warranty for Third-Party Products
Some products sold on our online store may carry a manufacturer's warranty in addition to or in lieu of the 24Bit System warranty. In such cases:
- The manufacturer's warranty details will be mentioned on the product listing
- Warranty claims for manufacturer-warrantied products may be directed to the respective manufacturer
- 24Bit System will assist in facilitating the claim process where possible
11. Warranty Expiration
Upon expiration of the warranty period:
- No further warranty claims will be accepted
- Repairs may be available for a fee — contact our support team for details
- Extended warranty options may be available for select products (if offered)
12. Limitations of Warranty
- The warranty is non-transferable and applies only to the original purchaser
- Proof of purchase (invoice) is required for all warranty claims
- The total liability under the warranty shall not exceed the original purchase price of the product
- We are not responsible for any data loss — please back up your data before sending a product for warranty service
13. Modifications to this Policy
We reserve the right to update this Warranty Policy at any time. Changes will be effective upon posting on our website. For products purchased before any policy changes, the warranty terms in effect at the time of purchase will apply.
14. Governing Law
This Warranty Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from or relating to this policy shall be subject to the exclusive jurisdiction of the competent courts in Gautam Budh Nagar, Uttar Pradesh, India.
15. Contact Us
To initiate a warranty claim or for any warranty-related queries, please contact us:
Two Four Bit Systech India Private Limited
Brand: 24Bit System
Registered Office: FF68, First Floor, Gaur City Center, Sector 4, Greater Noida West, Gautam Budh Nagar, Uttar Pradesh – 201318, India
Email: [email protected]
Websites: https://www.24bitsystem.com, https://www.24bitsystem.in