Managed IT Services

How these faults present

• Faults are found when a user reports them: No monitoring in place Set up health and alerting.
• Machines fall behind on updates: No patch policy, or one never followed Schedule updates in a controlled way.
• Nobody knows what is installed: No inventory Build an asset and licence list first.
• Different offices behave differently: No standard configuration Apply a documented standard build.

Where this differs by device

• Managed cover spans the whole estate, so a new site or supplier has to be brought into the arrangement.
• Per user and per device pricing differ sharply, since a design tool is a different commitment from a browser.

Where engagements like this go wrong

• Buying monitoring and never reading the alerts.
• Assuming a backup exists because it is on an invoice.
• Buying tooling before the estate is documented.

What changes the cost

• Number of users and devices, and the complexity involved.
• Whether out of hours support is included.
• Number of sites, since travel and coordination cost real money.